Q: DO YOU ACCEPT ORDERS PLACED OUTSIDE THE US?
A: Yes we do, with the exception of a few countries.
Q: DO YOU OFFER SHIPPING INSURANCE?
A: Yes, we now offer add-on shipping insurance for all packages, both domestic and international! For more information and to add insurance to your order, click here.
Q: DO YOU OFFER UPS OR DHL EXPRESS FOR FASTER DELIVERY?
A: Yes we do, you will see all options with actual prices displayed at checkout.
Q: HOW LONG WILL IT TAKE THE POSTAL SERVICE TO DELIVER MY ORDER ONCE ITS BEEN SENT?
A: International shipping (including Canada) delivery times may vary between 2-12 weeks.
Q: WILL I HAVE TO PAY IMPORT TAX / DUTIES WHEN THE PACKAGE ARRIVES TO MY COUNTRY FROM THE USA?
A: Unfortunately we have no way of knowing how/when/if your country decides to charge you taxes as it varies country by country and seems to be arbitrary. We try to minimize the likelihood of this happening to you, but if your country does decide to demand payment for delivery, it is your responsibility as the importer of the goods to pay any taxes due.
If you refuse to pay the import duties/tax requested and the package is Returned to us, you will forfeit your shipping cost paid as 'Refused to Pay' will be cited as the reason for return. This is non-negotiable and any messages dealing with paying your customs taxes will be referred to this paragraph.
Q: IS THERE ANY WAY TO PAY LESS FOR SHIPPING/TAXES IF I LIVE OUTSIDE THE USA?
A: Amazingly, the answer is...Yes, and prices include EU VAT. We have a webstore based in Poland and they offer reasonably priced tracked/registered shipping options from within the EU: http://www.outofseasonlabel-eu.com
Q: CAN I TRACK MY ORDER? HOW DO I TRACK IT?
All packages are shipped with tracking included so you can keep track of where your package is and when to expect it.
Once your order ships you will automatically receive an email notification with the tracking number included. There will also be a link to your Order page, where all the order details will be visible, including your tracking info and receipt.
For even more detailed tracking information, we suggest using this site to get the best tracking results, which incorporates both domestic and international postal services/scans into one interface.
Please note that orders with only patches/stickers and no other items are not trackable and are sent by First Class Letter mail.
Q: WHAT ARE YOUR EXACT SHIPPING COSTS?
A: We use a weight based tiered shipping calculation system, based on actual USPS, UPS and DHL rates. You will see accurate rates reflected in the shopping cart once you add your desired items to the cart.
up to 8oz - 1 to 3 digipak CDs or cassettes, 1-2 jewel case CDs
8oz to 2lbs - 1 vinyl record, 4-12 digipak CDs or cassettes, 4-8 jewel case CDs
3lbs to 4lbs - 2-3 vinyl records, 13-24 digipak CDs or cassettes, 9-16 jewel case CDs
3lbs to 4lbs etc.
Example: 2.01 lbs of items are the same shipping price as 2.99lbs of items. The price will not increase until you cross the 3lb tier threshold.
AVERAGE ITEM WEIGHT
Tape 2.5 oz
CD jewel case = 4oz
CD digipak (single) 2.5oz
Vinyl LP 1lb
2xVinyl LP 1.5lb
Customer pays all shipping costs, and retains all responsibilities for shipments.