Q: HOW LONG WILL IT TAKE YOU TO PACKAGE AND SEND MY ORDER?
A: We strive to ship all orders out as soon as possible, within 5 days.
If it has been more than 5 business days (weekends do not count as 'business days'), and you have not received any tracking information yet, click the link in your order confirmation email to check the status to see if it has updated since you last checked. Please be patient and only contact us asking for a status update after this 5 day timespan has elapsed. Thanks for your understanding!
There are some occurrences when it may take longer to mail your items, especially if we have received a large volume of orders all at once during a new release period. If you need a status update, feel free to send us an email.
If you have an item marked "Pre-Order", your order will not ship until the date noted in the item description.
Q: HOW LONG WILL IT TAKE THE POSTAL SERVICE TO DELIVER MY ORDER ONCE ITS BEEN SENT?
Once shipped, most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of the postal service, the shipping option you selected, and your distance from the state of Maine. International shipping (including Canada) delivery times may vary between 2-12 weeks. This delivery time has increased due to the worldwide pandemic ongoing.
Q: CAN I TRACK MY ORDER? HOW DO I TRACK IT?
All packages are shipped with tracking included so you can keep track of where your package is and when to expect it.
Once your order ships you will automatically receive an email notification with the tracking number included. There will also be a link to your Order page, where all the order details will be visible, including your tracking info and receipt.
For even more detailed tracking information, we suggest using this site to get the best tracking results, which incorporates both domestic and international postal services/scans into one interface.
Please note that orders with only patches/stickers and no other items are not trackable and are sent by First Class Letter mail.
Q: I MADE A "PRE-ORDER" - WHEN ARE MY ITEMS SHIPPING?
A: Check the item description in your order closely - any that are pre-orders will give a quote of estimated shipping time - this quote is the time from the date you made your order.
If an item says "Pre-Order - shipping in 6-8 weeks" please only email us to ask for an update AFTER this period of time has elapsed. Note that the shipping estimate DOES NOT take into account how long it will take to reach you once we send it. For international customers, this can take up to another 2-8 weeks to reach you from the US, so please keep that in mind as well.
Q: DO YOU OFFER UPS OR DHL EXPRESS FOR FASTER DELIVERY?
A: Yes we do, you will see all options with actual prices displayed at checkout. These services include insurance by default and some services require signature for delivery for extra protection.
Q: WHAT KIND OF PACKING MATERIALS DO YOU USE?
A: We use only high quality packing materials made in the USA or Canada to help items arrive in the same condition when they left our HQ.
Bubble Mailers: We only use sturdy Ecolite brand mailers, made with a golden kraft outer layer and an inside layer of Duraliner Bubble, plus 1/2” fins on all 4 sides to help absorb shock. Any items placed into a bubble mailer also is wrapped in cardboard and/or extra bubble wrap for further protection against damage in transit. Tapes and CDs are shipped either in a bubble mailer or a small box with extra padding.
LP Mailers: We only use premium quality Whiplash brand mailers for all LP orders, at no extra cost to you! These are top of the line quality, very sturdy, with extra padding around the sides and edges. This puts a 1" buffer between your record and the corner of the package = less damage and corner bumps in transit! We also add in extra bubble wrap and recycled 12" cardboard squares as much as possible.
Poly Mailers: We use only high quality, thick, waterproof poly mailers for clothing items.
Q: WHAT IF MY ORDER ARRIVES DAMAGED?
Short answer: If you want protection against loss or damage please select Priority Mail, UPS or DHL services which come with insurance included. Media mail and 1st Class do not include insurance by default.
All items are packed well to ensure safe delivery and we're proud that less than 1% of packages we send have any issue in transit. However, as the mail handling from our destination to yours is out of our control, we cannot be held responsible for any damage or loss caused by the Postal Service during transit if you choose the cheapest economy media mail shipping. Priority Mail, UPS and DHL all do include insurance in case of a problem in transit.
Vinyl: Items are packed with care as best as possible before being shipped but we cannot 100% guarantee that your LP jacket will arrive in the 'Mint' condition it was in when sent, especially if Media Mail is selected. If you choose to order using an uninsured/economy shipping method, we are unable to give any refunds or credits if your LP jacket arrives in non-Mint condition.
Q: DO YOU INCLUDE ANY FREE STUFF WITH ORDERS?
A: Yes! You'll always get at least one free sticker with any order over $5, and big orders (> $100) will receive a bonus item of our choosing.
Q: WHAT ARE YOUR EXACT SHIPPING COSTS?
A: We use a weight based tiered shipping calculation system, based on actual USPS, UPS and DHL rates. You will see accurate rates reflected in the shopping cart once you add your desired items to the cart.
up to 8oz - 1 to 3 digipak CDs or cassettes, 1-2 jewel case CDs
8oz to 2lbs - 1 vinyl record, 4-12 digipak CDs or cassettes, 4-8 jewel case CDs
3lbs to 4lbs - 2-3 vinyl records, 13-24 digipak CDs or cassettes, 9-16 jewel case CDs
3lbs to 4lbs 4-5 vinyl records, 25+ cassettes or digipak CDs, 17+ jewel case CDs, etc
Example: 2.01 lbs of items are the same shipping price as 2.99lbs of items. The price will not increase until you cross the 3lb tier threshold. Then, 3.01 lb is the same price as 3.99 lbs, etc. You can keep adding items to your cart until you see the price raise, then you know you have went over to the next price/weight tier.
AVERAGE ITEM WEIGHT
Tape 2.5 oz
CD jewel case = 4oz
CD digipak (single) 2.5oz
Vinyl LP 16 oz
2xVinyl LP 24 oz
Customer pays all shipping costs, and retains all responsibilities for shipments.