Q: HOW LONG WILL IT TAKE YOU TO PACKAGE AND SEND MY ORDER?
A: We strive to ship all orders out as soon as possible, within 5 business days.If it has been more than 5 business days (weekends do not count as 'business days'), and you have not received any tracking information yet, click the link in your order confirmation email to check the status. Feel free to send a message by email via the "Contact Us" link to ask for an update. Please be patient and only email us asking for a status update after this timespan has elapsed. Thanks for your understanding.
NOTE: There are some occurrences when it may take longer to mail your items, especially if we have received a large volume of orders all at once during a new release period. If you need a status update, feel free to send us an email.
Q: HOW LONG WILL IT TAKE THE POSTAL SERVICE TO DELIVER MY ORDER ONCE ITS BEEN SENT?
Once shipped, most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of the postal service, the shipping option you selected, and your distance from the state of Maine. International shipping (including Canada) delivery times may vary between 2-8 weeks.
All domestic and most international destinations are shipped with tracking included so you can keep track of where your package is and when to expect it. We suggest using the site https://www.17track.net to get the best tracking results.
Q: I MADE A "PRE-ORDER" - WHEN ARE MY ITEMS SHIPPING?
A: Check the item description in your order closely - any that are pre-orders will give a quote of estimated shipping time - this quote is the time from the date you made your order.
So, for example - if an item says "Pre-Order - shipping in 6-8 weeks" please only email us to ask for an update AFTER this period of time has elapsed. Note that the shipping estimate DOES NOT take into account how long it will take to reach you once we send it. For international customers, this can take up to another 2-8 weeks to reach you from the US, so please keep that in mind as well.
Q: WHAT IF MY ORDER ARRIVES DAMAGED? WHAT IF MY LP JACKET HAS A DING TO A CORNER?
Short answer: If you want protection against loss or damage please select Priority Mail, UPS or DHL services which come with insurance included. Media mail and 1st Class do not include insurance by default.
All items are packed well to ensure safe delivery and we're proud that less than 1% of packages we send have any issue in transit. However, as the mail handling from our destination to yours is out of our control, we cannot be held responsible for any damage or loss caused by the Postal Service during transit if you choose basic/economy/media mail shipping. Priority Mail, UPS and DHL all include insurance by default and we can gladly help with any issues if you chose one of these services.
Vinyl: Items are packed with care as best as possible before being shipped but we cannot 100% guarantee that your LP jacket will arrive in the 'Mint' condition it was in when sent, especially if Media Mail is selected. If you choose to order using an uninsured/economy shipping method, we are unable to give any refunds or credits if your LP jacket arrives with a dinged corner and the order was not insured.
Q: DO YOU HAVE AN EU WEBSTORE FOR LOWER RATES?
A: Yes! We do and they offer reasonably priced tracked/registered shipping options from Poland, plus UPS/FedEx options: http://www.outofseasonlabel-eu.com
Q: DO YOU ACCEPT ORDERS PLACED OUTSIDE THE US?
A:Yes, we do, with the exception of a few countries.
Q: WILL I HAVE TO PAY IMPORT TAX / DUTIES WHEN THE PACKAGE ARRIVES TO MY COUNTRY?
A: Out of Season has no way of knowing how/when/if your country decides to charge you taxes as it varies country by country. We try to minimize the likelihood of this happening to you, but if your country does decide to tax you, it is your responsibility. If you refuse to pay the duties/tax and the package is returned to us, you will forfeit the shipping cost you paid as Refusal to Pay will be cited as the reason for return. This is non-negotiable and any messages dealing with paying your customs taxes will be referred to this paragraph.
Q: WHAT ARE YOUR EXACT SHIPPING COSTS?
A: We use a weight based shipping calculation system, based on actual USPS, UPS and DHL rates. You will see accurate rates reflected in the shopping cart once you add your desired items to the cart.
Weight Tiers: up to 8oz, 8oz to 2lbs, 2lbs to 3lbs, 3lbs to 4lbs etc.
Example: 2.01 lbs of items are the same price as 2.99lbs of items and the price won't increase until you cross the 3lb threshold.
AVERAGE ITEM WEIGHT
Tape 2.5 oz
CD jewel case = 4oz
CD digipak (single) 2.5oz
Vinyl LP lb
2xVinyl LP 1.5lb
Up to 3 tapes / 3 digipak CDs / 2 jewel case CDs will ship for the same price. Customer pays all shipping costs, and retains all responsibilities for shipments.